FAQs

Because knowledge is power, here are some answers to your most frequently asked questions!

How much is shipping?

We use a few different fulfillment centres in Canada and the US so shipping costs vary across items and destinations. Some items will have a flat rate. Others will have different options you can choose at checkout to get your items faster!

Where do you ship your products?

We ship to anywhere in the good ol' US of A and all of the True North Strong and Free (aka Canada). We may expand to other countries so if there is anything you'd like and you live elsewhere, send us a message and we may be able to help you out!

Sometimes products may be shipping from different locations so your order may be received in multiple shipments at different times. You'll receive the different package information once the products are shipped.

How long will it take to get my order?

We want to ensure that you get to enjoy your new purchase as quickly as possible. However, all of our Brown Hound Home products are made to order so it sometimes takes a few days for us to get them out the door depending on demand. It will take from 5-12 days for us to get them out the door and on their way to making you and your puppers happy customers!

Items like Peanut Barker usually ship out in 1 to 2 days and you will generally receive your jar or jars within 1 to 7 business days depending on where you're located.

What if I need to return/exchange/replace my order?

Things happen! And we want to try to make sure you are satisfied with your order. Please contact our customer service department to discuss any issues you may have with our products.