FAQs

Because knowledge is power, here are some answers to your most frequently asked questions!

How much is shipping?

We like to keep things simple so we charge a flat rate for shipping. If you're in the US, you'll be charged $10 per item for shipping. In Canada? Well that'll be $15. Some products may be lower. We try to keep our pricing as low as we possibly can.

Where do you ship your products?

We ship to anywhere in the good ol' US of A and all of the True North Strong and Free (aka Canada). We may expand to other countries so if there is anything you'd like and you live elsewhere, send us a message and we may be able to help you out!

Sometimes products may be shipping from different locations so your order may be received in multiple shipments at different times. You'll receive the different package information once the products are shipped.

How long will it take to get my order?

We want to ensure that you get to enjoy your new purchase as quickly as possible. However, all of our Brown Hound Home products are made to order so it sometimes takes a few days for us to get them out the door depending on demand. It will take from 5-12 days for us to get them out the door and on their way to making you and your puppers happy customers!

What is Rescue + Freedom Project and what do you do for them?

They are an amazing organization that rescues animals (mostly dogs) from research labs once they are finished with their experiments. Most of these animals would otherwise be euthanized and we all believe after the horrible life they have already lived, they deserve nothing but all the love and security anyone can possibly receive.

As our little way of helping these resilient little puppers feel loved and safe we are giving each new adopted dog a bed to call their own. Some place they can sleep other than the cold hard cage they have been kept in for their entire life. As well we are donating a portion of sales from all Brown Hound Home products to them as well.

How can I shop cruelty-free and put an end to these awful research practices?

It's not so hard! One of the ways is to read the labels and get to know the companies that still continue to test on animals (and there is a lot of them. sigh). Another great method is to download Rescue + Freedom Project's Cruelty Cutter app.  Click the link to get more info and start shopping with more knowledge!

What if I need to return/exchange/replace my order?

Things happen! And we want to try to make sure you are satisfied with your order. Please contact our customer service department to discuss any issues you may have with our products.